Technical Consultant

Ensure High availability of customers IT Infrastructure
Perform Incident, Problem & Change Management using assigned Tools
Ensure compliance to agreed SOW s
Handle Technical Escalations received from Customer
Understand and follow SOP s ensuring compliance to Service Level Agreements (SLA)
Troubleshoot High Severity incidents & Provide RCA
Take initiatives in learning new Technologies & Tools
Co-ordination with customer on Incident resolutions & closure
Ensure High Availablity of Email Security Tools & Service Delivery Infrastructure
Assist in MIS & Dashboards
Document technical procedures and work instructions

This is a customer-facing role and is ideal for an excellent communicator with a positive outlook and having customer service mindset. You should be ready to work in customer time zone and during off business hours to manage operations.

knowledge of Python, scripting , database and automation

Oversee the day-to-day operations of our email systems, ensuring their availability, performance, and security.
Administer email user accounts, including creating, modifying, and deleting accounts as needed.
Monitor and troubleshoot email issues, responding to user inquiries and resolving problems promptly.
Excellent Hands-On Experience in Installation,configuration & Troubleshooting of Operating Systems,End Point installation Administration
Knowledge & Exposure on Cloud concepts
Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, Patch Management .