Senior Database Engineer

The Customer Success Services (CSS) organization consists of a diverse, highly skilled, and specialized team Advanced Services Engineers (ASE) who bring deep technical expertise in the entire Oracle Product and technology set. As integral part of a global Organization, the ASE will be working within an international environment and contribute to global technology driven initiatives or innovation programs for continuous service improvements. Regular training is available and required to maintain an up to date knowledge of latest developments of Oracle products and services.

For this position, we look for an experienced, talented, and self-motivated Advanced Services Engineers to work with customers across the world.

Working as a Database Specialist this position is part of the CSS Expertise Center Delivery organization. The role is focused on Database support for Oracle Database product running on various platforms, Oracle or non-Oracle, including Oracle Engineered Systems Platforms but also in SPARC platforms, and on Cloud Infrastructure (OCI) or Cloud at Customer (ExaCC) deployments.

Career Level - IC3

What You ll Do - Be the vital piece of the puzzle that connects us to the millions of businesses that need our help to evolve.

Proactively working with ACS customers to ensure their successful deployment of the Oracle Infrastructure Platform.
Technical assistance with software installation
Customer solutions architecture concepts and reviews (e.g. HA)
Performance assessments and tuning
System configuration health checks
Upgrade and implementation planning and advice on Patch Management
Proactively alerting customers to product developments and issues
Knowledge Transfer: Prepare and present training programs (and technical workshop), designed to educate Support Services employees and customers on technical topics
Delivery of reactive onsite technical support in a timely manner
Resolve high level, complex or previously unknown issues, requiring expert technical knowledge and business acumen
Perform root cause analysis of difficult product problems and their solutions/technical escalation management
Interact with key customer personnel to enhance collaborative problem solving
Providing and verifying problem workarounds or patches
Researching and responding to technical enquiries
Dedicated technical contact with a deep knowledge of the customers technical requirements and environments
Become a trusted advisor for our ACS customers
Forming effective professional relationships with Oracle Technical Account Managers (TAM), Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracles products and support organization.

Required skills/ Experience

What You ll Bring Your enthusiasm, knowledge, and customer-oriented. We also look for:

PERSONAL COMPETENCIES:

Excellent analytical skills and systematic practical orientation

Self-motivated and resourceful, self-education attitude

Distinct receptiveness to technical innovations

Strong communication skills in English verbal and in writing

Good presentation and documentation skills

Work as a team-player and demonstrate own initiative

Ability to work unperturbed under pressure in escalated situations

Effective communication with appropriate hierarchy levels

Demonstrate ownership of complex (escalated) issues or problems

Ability to travel on regular basis

Ability to work in Standby basis (24x7), or scheduled out of hours operations

PROFESSIONAL QUALIFICATIONS:

University Degree or comparable education/professional experience

Previous work experience in a Support, Consulting, IT Operations or Administration organization would be ideal

Oracle Certified Associate and/or Professional qualification will be an advantage