Add office photos
i
Oracle
Compare
All Filters
1257 Oracle Jobs
Technical Account Representative (TAM) - OCI
3-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Technical Account Representative (TAM) - OCI
Oracle
posted 20d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Good technical knowledge in Oracle Cloud Infrastructure
- Knowledge & working experience in ExaCS
- Understanding of Technical architecture landscape
- Should have a strong customer facing skills
- Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business.
- Excellent team player, willing to learn new technologies
- Strong organization skills, detail oriented & communication skills. .
- University degree, with post graduate technical or management qualifications or other relevant experience.
- OCI Certified / ITIL Foundation Certification in IT Service Management
- Proficient in Oracle Cloud Infrastructure.
- Experienced in ExaCS.
- Knowhow of OCI network architecture
- Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning
- Oracle Cloud Certification: Foundation, Associate Architect
- Able to consider diverse perspectives
- Ability to articulate and translate customer needs into solutions.
- Demonstrates creativity and innovativeness.
- Stakeholder management: Strong ability to manage stakeholders effectively.
- Customer management: Strong ability to manage customer expectations
- Excellent communication abilities
- Ability to communicate with virtual XLOB team(s)
- Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure
- Manage service delivery activities for customer s Oracle Cloud Infrastructure setup
- Represent as a single point of contact between customer & Oracle.
- Manage the service delivery through virtual team of resources from multiple XLOBs
- Establish priorities & Service growth plans for customers aligned to Oracle s Cloud Strategy.
- Customer handover from Service Desk & Customer Introduction
- Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders
- Prepare the Joint Contact & Escalation Guide (JC&EG)
- Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI
- CSS Problem Management Notification
- Customer Information Setup in Fusion CX (Internal tool)
- Digital Learning - My Learn Admin Account Setup
- Prepare & deliver Monthly Service Reviews to customer
- Monthly Incident Analysis Reports - Trend Analysis & Status of Remediation
- Deliver Quarterly SVRs
- Act as Incident Communicator during Major Incidents
- Join/Co-host External War Room with Service Desk and customer
- Responsible for sharing RCA with customer & Remediation follow-up
- Responsible to track & Report Digital Learning Consumption in OCI
- Analyze OCI cost consumption data and report findings to customer
- Coordinate with XLOBs during any Major incidents to drive incident resolution
- Issue and Risk Management
- Escalation Management
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Account Representative roles with real interview advice
What people at Oracle are saying
Account Representative salary at Oracle
What Oracle employees are saying about work life
Oracle Benefits
Career development and internal mobility Health and well-being Financial security Benefits that suit your lifestyle 
Compare Oracle with
SAP
MongoDB
Salesforce
IBM
Adobe
Wipro
Amazon
TCS
Accenture
Cognizant
Microsoft Corporation
Oracle Financial Services Software
JPMorgan Chase & Co.
Capgemini
Red Hat
SAS
Zoho
Deloitte
Cisco
Similar Jobs for you
Oracle Bangalore / Bengaluru Office Locations
560 066
Technical Account Representative (TAM) - OCI
3-7 Yrs
Kolkata, Mumbai, New Delhi +4 more
O2C Analyst with expertise in macros
5-8 Yrs
₹ 6 - 10L/yr
Bangalore / Bengaluru
Fusion HCM Consultant (US Payroll, Talent management, Benefits)
2-7 Yrs
Hyderabad / Secunderabad, Gurgaon / Gurugram, Bangalore / Bengaluru
Oracle HCM Fusion Functional Consultant (Senior/Principal/Senior Prin.
5-10 Yrs
Noida, Gurgaon / Gurugram, Delhi/Ncr
Oracle HCM Fusion Functional Consultant (Senior/Principal/Senior Prin.
5-10 Yrs
Pune, Gurgaon / Gurugram, Mumbai
Oracle HCM Fusion Functional Consultant (Senior/Principal/Senior Prin.
5-10 Yrs
Kolkata, Ahmedabad, Chennai
