Database High Availability Senior Support Engineer

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC3

Responsibilities 

As a Senior/Principal Support Engineer:
1. You will be the technical interface to customers to resolve problems related to the installation, maintenance, and use of Oracle products.
2. You will understand all of Oracle products interfacing with the competency area and have in-depth knowledge of several products and platforms in the core competency.
3. In this position, you will routinely act independently while researching and developing solutions to customer issues and should be able to complete assigned duties with minimal direction from management.


Job requires:
1. At least 3 years of experience with Core Database products
2. Technical Graduate degree i.e., BE / BTech / BSc Computer Science/Management Information Systems and/or Post Graduate degree i.e., MCA / MTech / MSc Computer Science with above average grade/rating
3. Proven professional/technical experience, i.e., demonstrating an understanding of Oracle Database at a functional and technical level


Additional details and Requirements:
This position requires a master-level knowledge of Oracle Database. We are looking for a core technical person, has hands-on Database Administration experience on UNIX/Linux and/or worked as an L3 level support engineer and/or has equivalent expertise/knowledge. One should have expertise in  Oracle Database architecture and in High Availability areas such as Data Guard, Backup and Recovery, RMAN, and Troubleshooting various restore and recovery scenarios. 


TECHNICAL SKILLS
* Database architecture knowledge and administration
* Thorough understanding of the Oracle database features
* Managing Backup and Recovery through RMAN
* Setting up and managing Data Guard environment
* Ability to troubleshoot various restore and recovery scenarios.
* Working knowledge in Enterprise Manager / Grid Control
* General UNIX/Linux/Windows concepts & Administration
* Extensive hands-on interaction with large Database management systems


PERSONAL ATTRIBUTES
* Exceptional diagnostic and troubleshooting ability and skill in using industry-standard tools and techniques.
* Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired
* Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations.
* Well-developed listening skills. Able to discern issues quickly and determine what cause is and what is a symptom.
* Able to articulate the technical issues and develop an acceptable plan of action to resolve a given situation as quickly as possible.
* Self-starter works well unsupervised or with limited supervision.





Skills:
Oracle Database