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Oracle

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3.7

based on 5.1k Reviews

1394 Oracle Jobs

Oracle HCM (Fusion) - Technical/Functional Senor Engineer

Oracle India Pvt. Ltd.

3.7

based on 5.1k Reviews

10-15 years

Bangalore / Bengaluru

1 vacancy

Oracle HCM (Fusion) - Technical/Functional Senor Engineer

Oracle

posted 3hr ago

Job Role Insights

Flexible timing

Key skills for the job

Oracle Incident Management SAP HCM Customer Experience Management Human Capital Management Service Level Management

+ 1 more

Job Description

As a Senior Software Engineer , you will be the technical interface to customers for resolution of problems related to the use of Oracle HCM products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer Fusion HCM product issues.

Job duties are varied and complex applying independent judgment. May have project lead role. 10+ years experience with Human Capital Management (HCM) Core products or 10+ years experience with HCM Applications products and have a technical degree i.e., BS / BE / BTech Computer Science/Management Information Systems/Science/ Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience , i.e., demonstrating an understanding of HCM Applications at a functional and technical level (preferably Oracle).

Provide a delightful customer experience with every customer contact, ensuring the professional handling of every product issue
Provide telephone and email support to internal and external customers
Perform efficient incident management while maintaining metric quotas
Understand and assess customer-reported issues to determine prioritization
Serve as an internal knowledge resource for other members of the HCM team
Apply knowledge of technologies to make solution recommendations
Analyze and validate issues transferred to RD and offer suggestions on fixes as needed
Act as a liaison between customers, RD, Production, Consultants, and QA, etc.
Manage and ensure documentation of assigned incidents, including internal and external communications
Learn, understand, maintain and contribute to internal support processes
Analyze, develop, and improve internal processes
Maintain strong alignment to Service Level Agreements
Participate in special projects, as assigned

Employment Type: Full Time, Permanent

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