Implementation Manager

Role & responsibilities

• Lead and manage implementation of new business end-to-end after verbal award, maintaining communication throughout the course of the Product to meet customer expectations.
• Plan, lead, organize and control multiple Product initiatives in accordance with approved scope and schedule.
• Engage in POC, Solutions and Operations to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements
• Build the designed engineering structure to scale to grow with the strategy of the company, and define roles and responsibilities for the implementation team in supporting operations
• Understanding of Operational Excellence as it pertains to Labour Management Systems, Work Force Optimization and Performance Coaching & Observation principles to assure the attainment of facility production, quality and safety standards and objectives.
• Translate business requirements into a robust, scalable design and drive proper change control through the life cycle of the product
• Implement complex business requirements through a variety of tools and technologies.
• Serve as first line decision maker for the business.
• Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment.
• Sign-off on and test Standard Operating Procedures (SOPs) through partnership with IT
• Ensure smooth transition to operations post go-live and ramp-up
• Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users.
• Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.
• Work closely with product managers to identify potential issues and risks.
• Direct customer facing and implementation delivery experience.
• Ability to quickly learn new concepts and technologies and convert them into customer solutions.
• Excellent oral and written communication skills.
• Possess the ability to motivate and maintain effective working relationships.
• Ability to rely on experience and judgment to plan and accomplish goals.
• Experience managing others including contractors and suppliers.
• Supporting other members of the team with tasks such as testing new features or providing documentation about the product’s status
• Developing and executing product plans to ensure that all implementation phases are completed on time and within budget
• Communicating with stakeholders to identify and resolve issues throughout implementation process
• Managing all aspects of an implementation product from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders
• Monitoring and analysing performance metrics to ensure that goals are being met throughout the implementation process
• Maintaining an inventory of all software licenses and creating reports on usage rates to help track license compliance
• Reviewing Implementation product plans, meeting minutes, and other documentation to ensure that all tasks have been completed according to plan
• Conducting training on the new software or system to users who will be impacted by the implementation
• Conducting post-implementation audits to ensure that all changes have been implemented successfully and that the new software is being used effectively