Deputy Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

Maintain knowledge of coding and billing requirements and regulatory changes

KPIs include but not limited to Productivity, quality, TAT, Attendance and Attrition

Quick turnaround using logical understanding of data

Manages overall personnel, performance, and discipline of the assigned project(s)

Provide expertise and leadership in assigned functional area

Manage relationship with internal stakeholders and functions

Manage all client interaction and client communication. Should front end the relationship with the client

Review and analysis of periodic reports and metrics

Evaluation of operational practices and procedures

Provide support to quality initiatives targeted towards process improvements

Actively involved in the internal audit support, ensuring all compliance parameters are met

Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork

Provide direction to staff; ensure resolution of problems; sets priorities

Actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s)

Managing attrition and building retention strategies

Preparation of annual business plans including operating budgets

Negotiating solutions, resolving conflicts and anticipating/handling critical situations

Providing regular performance feedback and giving frequent formal and informal coaching sessions

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Education Background:

Graduate or Postgraduate in:Life Sciences, Allied Medicine (BHMS, BAMS, BPT, Dental Grads, Pharmacist, Nursing) or others

Certification:

Certified coder - AAPC / AHIMA - CIC/CCS

Thorough knowledge of medical terminology, human anatomy/ physiology, pathophysiology

6+ years of coding experience with about 3+ years of experience as a Team Lead

Knowledge of organizational structure, workflow, and operating procedures

Proficient in healthcare reimbursement methodologies

Proven ability to manage and enable teams to reach their goals

Proven good analytical and communication skills

Proven solid interpersonal and communication skills

Proven solid acumen towards employee engagements & driving customer satisfaction

Proven ability to work closely with SME, Auditor and Trainer and identify training needs for outliers

Proven ability to effectively provide 1 on 1 coaching

Proven ability to monitor absences and overall day to day operations

Proven ability to identify areas of weakness and provide educational teaching to improve those areas of weakness