Primary Responsibilities:
- Maintain knowledge of coding and billing requirements and regulatory changes
- KPIs include but not limited to Productivity, quality, TAT, Attendance and Attrition
- Quick turnaround using logical understanding of data
- Manages overall personnel, performance, and discipline of the assigned project(s)
- Provide expertise and leadership in assigned functional area
- Manage relationship with internal stakeholders and functions
- Manage all client interaction and client communication. Should front end the relationship with the client
- Review and analysis of periodic reports and metrics
- Evaluation of operational practices and procedures
- Provide support to quality initiatives targeted towards process improvements
- Actively involved in the internal audit support, ensuring all compliance parameters are met
- Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
- Provide direction to staff; ensure resolution of problems; sets priorities
- Actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s)
- Managing attrition and building retention strategies
- Preparation of annual business plans including operating budgets
- Negotiating solutions, resolving conflicts and anticipating/handling critical situations
- Providing regular performance feedback and giving frequent formal and informal coaching sessions
Required Qualifications:
- Education Background:
- Graduate or Postgraduate in: Life Sciences, Allied Medicine (BHMS, BAMS, BPT, Dental Grads, Pharmacist, Nursing) or others
- Certification:
- Certified coder - AAPC / AHIMA - CIC/CCS
- Thorough knowledge of medical terminology, human anatomy/ physiology, pathophysiology
- 6+ years of coding experience with about 3+ years of experience as a Team Lead
- Knowledge of organizational structure, workflow, and operating procedures
- Proficient in healthcare reimbursement methodologies
- Proven ability to manage and enable teams to reach their goals
- Proven good analytical and communication skills
- Proven solid interpersonal and communication skills
- Proven solid acumen towards employee engagements & driving customer satisfaction
- Proven ability to work closely with SME, Auditor and Trainer and identify training needs for outliers
- Proven ability to effectively provide 1 on 1 coaching
- Proven ability to monitor absences and overall day to day operations
- Proven ability to identify areas of weakness and provide educational teaching to improve those areas of weakness.
Employment Type: Full Time, Permanent
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