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Deputy Manager - Operations ( Medical Coding, IP DRG )

6-10 years

Chennai

Deputy Manager - Operations ( Medical Coding, IP DRG )

Optum Global Solutions

posted 11d ago

Job Description

Primary Responsibilities:

  • Maintain knowledge of coding and billing requirements and regulatory changes
  • KPIs include but not limited to Productivity, quality, TAT, Attendance and Attrition
  • Quick turnaround using logical understanding of data
  • Manages overall personnel, performance, and discipline of the assigned project(s)
  • Provide expertise and leadership in assigned functional area
  • Manage relationship with internal stakeholders and functions
  • Manage all client interaction and client communication. Should front end the relationship with the client
  • Review and analysis of periodic reports and metrics
  • Evaluation of operational practices and procedures
  • Provide support to quality initiatives targeted towards process improvements
  • Actively involved in the internal audit support, ensuring all compliance parameters are met
  • Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
  • Provide direction to staff; ensure resolution of problems; sets priorities
  • Actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s)
  • Managing attrition and building retention strategies
  • Preparation of annual business plans including operating budgets
  • Negotiating solutions, resolving conflicts and anticipating/handling critical situations
  • Providing regular performance feedback and giving frequent formal and informal coaching sessions

Required Qualifications:

  • Education Background:
    • Graduate or Postgraduate in: Life Sciences, Allied Medicine (BHMS, BAMS, BPT, Dental Grads, Pharmacist, Nursing) or others
  • Certification:
    • Certified coder - AAPC / AHIMA - CIC/CCS
  • Thorough knowledge of medical terminology, human anatomy/ physiology, pathophysiology
  • 6+ years of coding experience with about 3+ years of experience as a Team Lead
  • Knowledge of organizational structure, workflow, and operating procedures
  • Proficient in healthcare reimbursement methodologies
  • Proven ability to manage and enable teams to reach their goals
  • Proven good analytical and communication skills
  • Proven solid interpersonal and communication skills
  • Proven solid acumen towards employee engagements & driving customer satisfaction
  • Proven ability to work closely with SME, Auditor and Trainer and identify training needs for outliers
  • Proven ability to effectively provide 1 on 1 coaching
  • Proven ability to monitor absences and overall day to day operations
  • Proven ability to identify areas of weakness and provide educational teaching to improve those areas of weakness.

Employment Type: Full Time, Permanent

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What people at Optum Global Solutions are saying

3.4
 Rating based on 4 Deputy Manager Operations reviews

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Company is good

  • Job security - Excellent
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Management needs inprovement

  • Work satisfaction - Poor
Read 4 Deputy Manager Operations reviews

Deputy Manager Operations salary at Optum Global Solutions

reported by 22 employees with 11-16 years exp.
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₹9.3 L/yr - ₹16.5 L/yr
68% more than the average Deputy Manager Operations Salary in India
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