Order To Cash Operations Analyst

Skill required: Order to Cash - Account Reconciliations



Designation: Order to Cash Operations Analyst



Qualifications:BCom



Years of Experience:3 to 5 years


Language - Ability:French - Proficient



What would you do?
Primarily responsible for activities that follow the Order to Cash i.e Order management with proficiency in both English & Spanish The duties include manage & process customer orders in a timely & accurate manner (calls, emails, portalsEnsure documentation, monitoring, & traceability of customer orders are received.In this role, you are required to own a portfolio of customers, analyse, & process their orders end to end till fulfillment & resolve concerns, if any, by liasioning with supporting teams.You will be working on high $ value orders/clients for low shelf-life products & life saving drugs,therefore, customer centricity, accuracy, & agility in processing & performing assigned tasks would be criticalYour day-to-day interaction is with end customers (both B2B & B2C), peers within Accenture, client stake holder's teams across O2C areas & Supply Chain Management via calls, emails, MS Teams chat - hence- you are expected to be proficient in customer & stakeholder mgmt.You will be given moderate level instructions on daily work tasks & detailed instructions on new assignments. You will be an individual contributor as a part of a team, with a focused scope of workYou will need to be well versed with SAP & MS Office(esp Ms Exel & Outlook)for day-to-day business & use it while discussing with stakeholders.You will be expected to constantly be on the lookout for ways to enhance value for your respective stakeholders/clients.Creation of Credit Notes based on the standard procedures & processes.Provide information/resolution regarding commercial/non commercial cases.Escalates non-routine issues according to the escalation matrix to Team Lead for problem resolution·Identifies & recommends opportunities to enhance/streamline business processes.Ensures all work is performed in accordance with targets.Results are communicated to the client representative & customer in a timely & effective way.Ensure daily completion of work & shares best practices with peers.Provide archiving & records retention in accordance with policies & practices.Provide internal & external audit support as requested.Excellent written & verbal communication in both English & Spanish.



What are we looking for?

Collections Processing

Account Reconciliations

SAP FI Accounts Payable

Microsoft Office Suite

Customer Service Management

Adaptable and flexible

Ability to perform under pressure

Problem-solving skills

Detail orientation

Strong analytical skillsEXCEL

SAP

Follow-up on the deductions where no backup is received from customer.Coordinate with other teams within Order-to-Cash or Supply Chain Management to obtain the necessary information to resolve claims/disputes.Ensure a healthy customer ledger in terms of matching claim / dispute related debits and credits.Identify, analyze, and resolve high priority cases following the guidelines and procedures.Analyze backup documentation to ensure deduction reasons are encoded correctly.Results are communicated to the client representative and customer in a timely and effective way.Ensure daily completion of work and shares best practices with peers.


Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shiftsWillingness to work in night shift



Qualifications

BCom