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Open Observe

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6 Open Observe Jobs

Technical Account Manager

OpenObserve

5-9 years

Remote

1 vacancy

Open Observe

posted 6hr ago

Job Role Insights

Key skills for the job

Software Configuration Management Splunk Admin GCP CCTV Monitoring Data Processing Team Building

+ 1 more

Job Description

Role Overview

Were seeking a Technical Account Manager to serve as the primary technical liaison between OpenObserve and our enterprise customers. Youll be responsible for ensuring the success of our largest deployments, focusing on customer satisfaction, technical guidance, and maintaining strong relationships with key stakeholders.
Key Responsibilities

Serve as the primary technical point of contact for enterprise customers, providing guidance on OpenObserves implementation, optimization, and best practices
Manage day-to-day technical relationship with customers, ensuring high satisfaction and successful adoption of OpenObserves features including logs, metrics, traces, dashboards, and alerts
Coordinate technical support for large-scale deployments processing petabytes of data daily
Work closely with the engineering team to escalate customer issues and feature requests
Conduct regular technical reviews and business reviews with customers
Monitor customer health, usage patterns, and proactively identify opportunities for optimization
Provide training and documentation to customer teams on OpenObserves features and capabilities
Requirements

5+ years of technical experience, with at least 3 years in customer-facing technical roles

Strong understanding of observability, logging, and monitoring systems

Experience with enterprise logging solutions such as Splunk, Elasticsearch, or similar platforms

Excellent problem-solving skills and ability to handle complex technical deployments

Strong communication skills in English with ability to interact with both technical and non-technical stakeholders

Experience in managing enterprise customer relationships
Preferred Qualifications

Previous experience as a Technical Account Manager in a SaaS or enterprise software company

Knowledge of cloud platforms (AWS, GCP, Azure)

Understanding of modern observability practices and tools

Experience with large-scale data processing systems

Background in software development or systems engineering

Benefits

Opportunity to work with Fortune 10 companies and cutting-edge technology

Competitive salary and equity package

Work with a global team building the future of observability

Professional development opportunities

Remote work flexibility