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1 Open Observe Job
Technical Account Manager
Open Observe
posted 1mon ago
Job Role Insights
Key skills for the job
Job Description
Role Overview
Were seeking a Technical Account Manager to serve as the primary technical liaison between OpenObserve and our enterprise customers. Youll be responsible for ensuring the success of our largest deployments, focusing on customer satisfaction, technical guidance, and maintaining strong relationships with key stakeholders.
Key Responsibilities
Key Responsibilities
- Serve as the primary technical point of contact for enterprise customers, providing guidance on OpenObserves implementation, optimization, and best practices
- Manage day-to-day technical relationship with customers, ensuring high satisfaction and successful adoption of OpenObserves features including logs, metrics, traces, dashboards, and alerts
- Coordinate technical support for large-scale deployments processing petabytes of data daily
- Work closely with the engineering team to escalate customer issues and feature requests
- Conduct regular technical reviews and business reviews with customers
- Monitor customer health, usage patterns, and proactively identify opportunities for optimization
- Provide training and documentation to customer teams on OpenObserves features and capabilities
Requirements- 5+ years of technical experience, with at least 3 years in customer-facing technical roles
- Strong understanding of observability, logging, and monitoring systems
- Experience with enterprise logging solutions such as Splunk, Elasticsearch, or similar platforms
- Excellent problem-solving skills and ability to handle complex technical deployments
- Strong communication skills in English with ability to interact with both technical and non-technical stakeholders
- Experience in managing enterprise customer relationships
Preferred Qualifications- Previous experience as a Technical Account Manager in a SaaS or enterprise software company
- Knowledge of cloud platforms (AWS, GCP, Azure)
- Understanding of modern observability practices and tools
- Experience with large-scale data processing systems
- Background in software development or systems engineering
Benefits- Opportunity to work with Fortune 10 companies and cutting-edge technology
- Competitive salary and equity package
- Work with a global team building the future of observability
- Professional development opportunities
- Remote work flexibility
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Employment Type: Full Time, Permanent
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