Lead - Atlassian Administration

Role & responsibilities :

• Perform a day-to-day administration and support for Atlassian Cloud tools, including JIRA Software, JIRA Service Management, Confluence, Bitbucket, Bamboo and StatusPage.
• Configure and maintain the Atlassian tools to meet the needs of the business and follow the established Annalect standards.
• Collaborating with other agencies, and internal teams to integrate Atlassian tools with other systems.
• Manage permissions, and access control via Atlassian Access for corresponding tools and projects.
• Develop, POC and maintain custom marketplace plugins, workflows, and reports as needed.
• Create training curriculums for various Atlassian users, and provide trainings as needed.
• Stay up-to-date with the latest Atlassian tools and technologies.
• Promote use of Global and Project JIRA Automation across existing projects, to optimize operational processes and save FTE time.
• Develop best practices for administering Jira as effectively as possible over the long term.
• Other duties as directed from time to time.
• Create comprehensive documentation to cover Atlassian Cloud ecosystem management, and standards for shared Atlassian components.
• Monitor Audit logs of Atlassian products to identify any anomalies in the tools usage.

Preferred candidate profile :

• 8-10 years of relevant experience, with at least 3 years of administering Atlassian Cloud tools in a corporate environment.
• Ability to write custom JQL (Jira Query Language) and use it for creating Dashboards, Reports, and subscriptions.
• Ability to lead as a People manager
• Excellent understanding of JIRA workflows, permission schemes, notification schemes, screens schemes, etc.
• Ability to work in multi-vendor environment supporting large number of users.
• Experience working with DevOps and Agile processes and transform them into JIRA workflows.
• Experience with integrating DevOps tools, specifically pipeline tools, Gitlab, Jenkins, Bitbucket, UCD with JIRA.
• Certified in ACP-120 Jira Administration for Cloud, additional JIRA certifications are a huge plus

Qualifications/Requirements 

• Bachelors degree in technology  
• Worked understanding of Agile methodology and proven organizational and timeline management skills.  
• Experience in coordination with multiple internal and external teams and stakeholders.
• Experience in building training programs and conduct training of other team members in Atlassian tools.
• Strong communication and collaborative skills.
• Drive industry standard on Atlassian tools and Agile practices.
• Proactive, self-motivated, and self-managed

Perks and benefits