MANAGER - DELIVERY QUALITY

Manager-AR

Job Description:

• Oversee the daily operations of the team
• Responsible for coaching and supporting Leads and Assistant Managers and ensures that the team meets or exceeds their performance.
• responsible for revenue generation, client engagement; maintain client quality and ensure service levels are met on a consistent basis.
• Monitor key performance indicators (KPIs) and productivity metrics to ensure departmental goals are met or exceeded
• Work with support departments to ensure staffing strategies are effectively executed
• Hold team meetings on a regular basis with direct reports.
• Communicate all process and client updates to direct reports within specific timelines and keep record for such updates
• Responsible for day-to-day functional supervision of each team, including productivity of the team, quality %, track absenteeism of the team and encourage team managers to complete performance appraisal of work group(s) in accordance with the organization s policies and applicable legal requirements.
• Ensure that the team s adherence to QMS and ISMS standards.

Job specifications:

• Minimum 10+ years experience in US healthcare
• Strong knowledge in concepts of AR
• Good People Management Skills
• Good Interpersonal Skills
• Good Analytical Skills
• Good Leadership Skills
• Should have good client management Skills
• Graduation is Mandatory