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Finance Delivery Manager
Metafolks
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
1. The person is responsible for managing end to end operational service delivery for
Financial Shared Service Centre.
Financial Shared Service Centre.
2.Ability to manage all transitioned in-scope activities within pre-defined SLAs.
3.Lead strategic decisions in the process to achieve excellence and contribute to
organizational goal.
4.Strategic thinking for the team and the organization. Visionary thinker who can deliver
strategic projects for the process/ organization.
5.Delivering efficiency by meeting process KPIs.
6.Understand & implement various policies of the organization and build a culture of
customer excellence and compliance around them.
7. Ensure services meet or exceed standards and pre-defined SLAs. Help build
escalation points/helpdesk for the end customer to escalate issues.
8.Identifying risks/challenges and developing mitigation plans to ensure smooth and
seamless operation.
9.Drives continual improvement projects within process to ensure better efficiencies.
10.Ensure Business continuity plans are always t ested for service and critical services are
always delivered as agreed with customer.
11.Responsible for day-to-day service delivery. Stakeholder Management: Understand
the stakeholders- priorities and act upon them.
12.Proactive communication and connect with the stakeholders on process updates, risks,
challenges & highlights. Managing stakeholder visits effectively. People/ Resource
Management:
13.Manage and conduct where necessary the recruitment, training, standardization and
performance evaluation of executives, Team Leaders and Assistant Managers.
Performance management of the team.
14.Ensure the process meets all the requirements of standards (internal & external)
implemented in the organization and get them audited at regular intervals.
15.Undertake study of industry best practices related to similar processes and embed them
in the process/ organization.
16.Ensure all complaints and fe edbacks are addressed within reasonable time and impact
is measured for process and business at regular intervals.
17.Provide monthly executive reports on the performance of the process.
18.To ensure right level of information is shared with the right stakeholders at the right time.
This includes creation of dashboards, presentations, process reports and reports for
stakeholders.
This includes creation of dashboards, presentations, process reports and reports for
stakeholders.
19. Manage and conduct where necessary the recruitment, training, standardization and
performance evaluation of executives, Team Leaders and Assistant Managers.
Performance management of the team. Drive initiatives in the process to manage
attrition effectively. Embedding employee engagement and motivation initiatives in the
process.
Skillsets & Qualifications:
* 12 to 15 years of experience in BPO F&A industry with at least 5 years of large team
management. At least 1-2 transitions managed.
* Strong written, oral and presentation skills; effective communicator at all levels of the
organization (including ability to speak in front of group audiences). Proficient in active
communication and solid interpersonal skills; ability to influence others
* Resilient, energetic, and enthusiastic, flexible, adaptable, responds rapidly to change
* Builds appropriate, constructive, and effective business relationships throughout the
organization; uses diplomacy and tact; is approachable; communicates clearly,
accurately, and consistently both verbally and in written matters.
* Employs the principles of active listening and encourages feedback from others
.
* Enjoys working in a small high calibre team with high visibility to senior stakeholders.
Able to work and liaise with multiple teams and stakeholders, deal with strict deadlines,
able to prioritise workloads and help other team members to achieve team goals.
* Enjoys working in a small high calibre team with high visibility to senior stakeholders.
Able to work and liaise with multiple teams and stakeholders, deal with strict deadlines,
able to prioritise workloads and help other team members to achieve team goals.
* Achieves results set by self and others, meets timelines, pushes to achieve stretch
goals, and demonstrates enthusiasm, persistence and tenacity.
* Deals with new concepts and complexity comfortably. Examines problems carefully and
thoroughly and understands their interdependencies. Can pull information and ideas
from many sources and see the importance of many factors.
Employment Type: Full Time, Permanent
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based on 1 employee
Flexible timing
Monday to Friday
No travel
Metafolks Benefits
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