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10 Ocrolus East Jobs
Senior Application Support Engineer
Ocrolus
·
3-6 years
₹ 9 - 10L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Remote
1 vacancy
Senior Application Support Engineer
Ocrolus East
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are looking for a Senior Application Support Engineer with a strong technical background and a passion for solving real-world challenges. The ideal candidate thrives in a fast-paced environment, takes ownership of issues, and is committed to delivering exceptional support and reliability. If you enjoy troubleshooting, optimizing systems, and ensuring smooth operations, we d love to have you on board!
What youll do:
- Troubleshoot production issues affecting our operations with a sense of urgency.
- Provide solutions to client reported issues for various projects.
- Understand the application flows and processes.
- Provide clear steps to reproduce an issue for engineering teams when a bug is identified.
- Conduct root cause analysis (RCA) when needed.
- Support continuous improvement by identifying recurring issues and coming up with solutions to reduce or eliminate such issues.
- SLA adherence for keeping applications running in a highly available environment.
- Should be an excellent team player and should be able to take responsibility for driving tickets to resolution.
Who were looking for:
- Graduation in IT, Computer Science, or any Engineering discipline.
- 5+ years of hands-on experience in Software/Application support roles.
- Hands-on skills with SQL Queries, Tables, Joins, etc
- Experience in debugging/supporting web applications using at least one popular web framework in Java/Python.
- Excellent debugging skills, Strong problem-solving skills.
- Experience with Version Control Systems like Git and GitHub.
- Must have experience with Incident management and ticketing tools like JIRA.
- Willingness to work in 24*7 rotational shifts.
- Excellent client-facing skills along with excellent written and verbal communication skills in English.
- Good to have prior experience working with cloud infrastructure like AWS.
What you get:
- Be part of a fast-paced, high-growth startup environment.
- Chance to collaborate and work closely with industry veterans (CRO, CTO, CPO, CFO, COO, Head of Legal) in each department, share your insights directly, and influence Ocrolus business.
- Best in market compensation, unique perks, flexible benefits, and ESOPs. Along with flexible working hours, and unlimited PTO.
Employment Type: Full Time, Permanent
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What people at Ocrolus East are saying
Senior Application Support Engineer salary at Ocrolus East
reported by
4
employees
with 3-6
years exp.
₹9
L/yr - ₹11
L/yr
15%
more
than the average Senior Application Support Engineer Salary in India
View more details
What Ocrolus East employees are saying about work life
based on 191 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Ocrolus East Benefits
View more benefits
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