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52 MUFG Pension & Market Services Jobs

Senior Application Support Engineer

6-8 years

Mumbai

1 vacancy

Senior Application Support Engineer

MUFG Pension & Market Services

posted 4hr ago

Job Description

  • Engage with the Business teams to understand issues and problems, clarify and confirm requirements and resolve.
  • Process requests in a timely and orderly fashion ensuring process is followed.
  • Carry out incident investigation and resolution, using the incident management tool and following ITIL best practise
  • Complete daily BAU runbooks to critical timescales.
  • Identifying, creating and maintaining appropriate monitoring alerts and dashboards to ensure full application and system coverage
  • Carry out root cause analysis
  • Assess and contribute to prioritisation of problem/CI activity
  • Carry out technical analysis for Problem/CI.
  • Participate in peer review for changes, provides guidance to peers on standards
  • Software and processes are correctly documented to ensure single points of knowledge do not become a problem and skills are distributed across the team and department;
  • Maintain, support and protect the Production environment
  • Process, best practice, system and application support standards are consistently applied and constantly improved upon
Operational Management
  • Previous experience in IT Application Support with expertise in troubleshooting and resolving application issues.
  • Previous experience in IT Application Support, with expertise in troubleshooting and resolving technical issues to maintain SLAs.
  • Strong knowledge of T-SQL and PL/SQL for database querying, data analysis, and issue resolution.
  • Familiarity with application code in VB.Net and C#, enabling effective debugging and problem resolution.
  • Understanding of cloud technologies for hosting, deployment, and monitoring enterprise systems.
  • Experience working with DevOps systems, methods, and practices to ensure seamless application delivery and operations.
  • Hands-on experience with monitoring tools like Splunk and New Relic to manage application performance and reliability.
  • Proven ability to set up monitoring systems and configurations based on operational requirements to meet SLA commitments.
  • Proficiency in ITIL processes, focusing on incident, change, and problem management for efficient application support.
  • Capability to work both independently and collaboratively as part of a cross-functional delivery team.
  • An eagerness to learn, innovate, and seek collaborative solutions to improve operational efficiency.
  • Experience supporting or maintaining applications in a Financial Services industry environment.
  • Strong verbal and written communication skills to interact effectively with stakeholders, end-users, and team members.
People Leadership
  • Interact with the stakeholders for their problems and help drive resolution with the help of the team.
  • Build, monitor and support knowledge in some if not all of Windows Server, Cloud, Microsoft SQL Server, Microsoft IIS install and management.
  • Experience as an infrastructure, operations or technical operating in the space between development and operations
Governance Risk
  • Help resolving Information Security Corrective actions
  • Develop and Maintain Documentation related to Standard Operations Procedures
  • Raising security issues and breaches to Manager
  • Report to Management of any issues that may impact the Business
  • Maintain awareness and champion ITIL best practices
  • Adhere to all Link Groups standards, policies and procedures
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience Personal Attributes
Required:
  • 6+ Years of experience in supporting Applications.
  • Build, monitor and support knowledge in some if not all of Windows Server, Cloud, Microsoft SQL Server, Microsoft IIS install and management.
  • Experience as an infrastructure, operations or technical expert operating in the space between development and operations
  • Experience with IT Service management within ITSM / ITIL framework
  • Experience in Supporting multiple Application Servers
  • Experience in High Availability and Disaster Recovery Support
  • Ability to work on new and emerging technologies as required by Link Group Business.
  • Good documentation skills
  • Ability to manage workload to meet deadlines
  • Able to identify and correct errors, and learn from mistakes to prevent any future reoccurrence
  • Proven interpersonal and communication skills, both written and oral
  • Effective oral and written communications skills
  • Willingness to accept responsibility and be accountable for service provided
Desirable
  • Demonstrable experience with monitoring tools like Splunk and New Relic, including expertise in setup and configuration to optimize application monitoring.
  • Proficiency in configuring tools and systems to align with monitoring requirements, ensuring adherence to SLAs and operational goals.
  • Previous experience in IT Application Support, demonstrating a proven ability to troubleshoot and resolve complex technical issues.
  • Advanced knowledge of T-SQL and PL/SQL, enabling high-quality data analysis and database performance tuning.
  • Familiarity with application development frameworks, particularly with code written in VB.Net and C#.
  • Understanding of cloud technologies
  • Resourcefulness in getting over problems and establishing clarity.
  • Knowledge of DevOps Systems/Method

Employment Type: Full Time, Permanent

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What people at MUFG Pension & Market Services are saying

What MUFG Pension & Market Services employees are saying about work life

based on 16 employees
63%
74%
67%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
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MUFG Pension & Market Services Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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