Crew Mobilisation Manager

This role is accountable for compliant and timely crew relief as well as proactive planning of ratings for assigned customers and segments.

The incumbent leads and manages Crew Coordinators and is responsible for flawless delivery of crew mobilization responsibilities such as timely travel arrangements for approved crew, digitally capturing required documents for approved crew, working closely with CMPs and Vessel Coordinators in assigned fleet and crew cells, and helping enhance usage and development of ShipSure.

Ensures compliant and timely crew relief.
Ensure proactive planning of ratings.
Ensures local training delivery of crew according to matrix.
Ensures all required documents are digitally captured in ShipSure on time
Proactively identifies crew retention risks and issues, and works with appropriate stakeholders to mitigate the risks and address issues
Drives the diligent usage of ShipSure as system of record for all mobilization activities
Collaborates proactively with CMPs, Vessel Coordinators, Planners and Recruitment team members on ensuring that flawless service is consistently delivered to customers.
Assists in crew welfare and crew family coordination, as applicable
Reviews and monitors usage of ShipSure, and works with IT and other stakeholders to continuously improve usage and further development of ShipSure.
Provides management support and guidance to Crew Coordinators and other direct reports.

 

5 years Maritime or Shipping industry experience knowledge as supplier, manager or owner.
Strong understanding of crew operations, including government requirements for location.
Shows strong sense of urgency to meet customer requirements
Strong collaboration and influencing skills with the ability to make change happen
An effective and positive communicator and team player / leader
Being able to plan tasks and follow tight timelines when required
Able and willing to follow the agreed process