Vessel Coordinator

Full details of the job.

This role supports the Crew Management Partner in flawless service delivery of Fleet crewing operations.

The incumbent is responsible for the effective cost control of the vessel s crewing budget for the assigned fleet cell, digitally capturing required documents and relevant transactions, and helping enhance usage and development of ShipSure.

Assists in the preparation of crew budgets and ensures that vessels in the fleet cell adheres to effective cost control of the crew budget.
Handles PI claims and medical cases for the assigned vessels, works with Claims Department in CoE and advises Planner/s accordingly.
Coordinates crew joining and disembarking arrangements between mobilization teams, masters and external stakeholders
Prepares required reports.
In some cases prepares payrolls.
Ensures all required documents are digitally captured in ShipSure on time.
Diligently uses ShipSure as system of record for all mobilization activities.
Provides feedback on further development opportunities for ShipSure and other relevant crew processes.
Handles any ed-hoc, urgent and emergency situations (including medical cases) for the crew onboard. Assists in the monitoring of PI including medical cases
Assists in the management of the performance appraisal system including close liaison with various reporting officers, creates training actions and updates records.
Plans crew changes in advance to meet operational and budgetary requirements
Applies standard techniques and procedures to work areas and presents strong professional knowledge in day-to-day tasks.
Utilizes professional knowledge guided by agreed ways of working and set procedures/protocols.
Manages multiple stakeholders including seafarers and cooperates closely with the team members from other teams within the function.
Responsible for flawless service delivery.

Must possess at least a Vocational Diploma / Short Course Certificate, Bachelor s/College Degree from any field or relevant experience
Knowledge of terminal operation, vessel characteristics, stowage and stability
A self-starter and has a strong learning acuity.
Excellent attention to details.
Strong analytical skills.
Customer centric approach. Shows strong sense of urgency to meet customer requirements.
A highly effective communicator and team player.
Ability to influence various stakeholders.
Ability to thrive in a fast-paced environment and work effectively against tight deadlines.
Multitasking and strong organizational skills.

2 years Maritime or Shipping industry experience knowledge as supplier, manager or owner, preferred.
Previous experience with Customer Service and Service Deliveries.
Knowledge of Marine Operations Support and Maritime Services
Experience in port operation planning, cargo controlling or dispatching or shipping line and logistics company