IT Technician

Technical Support: Provide first-line technical support to users via phone, email, or in-person to troubleshoot and resolve hardware, software, and network issues.Hardware Maintenance: Install, configure, and maintain computer hardware components such as desktops, laptops, printers, and peripherals.Software Support: Install, update, and troubleshoot software applications, operating systems, and ensure proper licensing compliance.Network Administration: Assist in network configuration, setup, and troubleshooting issues related to LAN, WAN, routers, switches, and wireless networks.Security Management: Implement and maintain security measures such as antivirus software, firewalls, and data backup systems to protect against cybersecurity threats.System Upgrades and Maintenance: Perform system upgrades, patches, and routine maintenance tasks to ensure optimal system performance and security.Documentation: Maintain records, documentation, and logs of IT systems, issues, resolutions, and configurations.User Training: Provide basic IT training to users on software applications, security best practices, and IT policies.Requirements:Diploma or degree in Information Technology, Computer Science, or related fields.Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and software applications.Troubleshooting skills and the ability to diagnose and resolve technical issues.Familiarity with networking concepts, protocols, and basic cybersecurity practices.Excellent communication skills and the ability to interact effectively with users to understand and resolve their IT concerns.