IT Change Manager

Role Overview

We are seeking an experienced and proactive Change Manager to lead and oversee the change management process in a dynamic, large-scale high-tech enterprise. The Change Manager will be responsible for managing and improving the global change management process, driving the Change Advisory Board (CAB), and ensuring smooth implementation of changes with minimal impact on business operations.

This role demands exceptional leadership, communication, and analytical skills, along with the ability to align stakeholders across global teams and drive continuous improvement initiatives.

Key Responsibilities

Change Management Process

• Manage the end-to-end change management process, ensuring all changes are assessed, authorized, and implemented with minimal risk.
• Establish and maintain change management policies and ensure adherence to best practices across the organization.
• Ensure changes are logged, reviewed, approved, and communicated effectively to relevant stakeholders.
• Act as a central point of contact for change-related issues and escalations.

Change Advisory Board (CAB) Leadership

• Drive and lead global Change Advisory Board (CAB) meetings to review, assess, and authorize changes, ensuring all necessary input is captured.
• Ensure CAB participants represent all relevant teams/ IT domains and provide the required approvals.
• Provide regular reports and dashboards on the status and effectiveness of the CAB and associated changes.

Process Improvement Deployment

• Continuously evaluate and improve the change management process with the Change Management Process Owner to increase efficiency, minimize risk, and align with business needs.
• Collaborate with the Change Management Process Owner and key stakeholders to identify gaps in the current process and drive improvements.
• Lead the deployment and adoption of process improvements, tools, and automation across global teams.
• Promote a culture of accountability and adherence to change management protocols across the organization.

Collaboration Communication

• Partner with operations, project, and business teams to ensure change requirements and impacts are well understood.
• Provide regular training and guidance to teams on change management processes and best practices.
• Maintain proactive communication with leadership and stakeholders about high-impact changes, risks, and mitigation plans.

Risk and Impact Assessment

• Evaluate and manage risks associated with changes to avoid disruptions to critical services.
• Co-define and monitor success metrics for changes to measure their impact and alignment with business goals.
• Ensure post-implementation reviews are conducted for significant changes, identifying lessons learned and opportunities for improvement.

Qualifications

Required:

• Proven experience (5+ years) in change management within a large-scale high-tech or enterprise environment.
• In-depth understanding of ITIL/ITSM frameworks, particularly the change management process.
• Strong leadership experience, including leading global Change Advisory Boards (CABs) and cross-functional teams.
• Exceptional analytical and problem-solving skills, with the ability to assess risks and impacts of proposed changes.
• Familiarity with ITSM tools (e.g., ServiceNow) and reporting dashboards.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and drive consensus globally.

Preferred:

• ITIL v4 Certification
• Experience working in agile/DevOps environments and familiarity with CI/CD pipelines.
• Knowledge of automation tools and their integration into the change management process.
• Experience deploying change management processes at scale in global organizations.

Key Attributes

• Proactive Problem-Solver: Anticipates challenges and takes initiative to mitigate risks.
• Collaborative Leader: Aligns global teams and builds consensus for successful change adoption.
• Process-Oriented: Driven to optimize workflows and enforce compliance.
• Resilient and Adaptable: Thrives in dynamic, fast-paced environments.

What We Offer

• An opportunity to manage the change management process in a cutting-edge, global high-tech enterprise.
• A culture that values innovation, continuous improvement, and professional growth.
• Competitive compensation and benefits package.
• Access to training and certifications to enhance your skills further.

If you are a motivated change management expert looking to drive process excellence and lead impactful changes across a global organization, we invite you to join our team!

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