Director - Delivery

Req ID: 309232

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Director - Delivery to join our team in Delhi, Delhi (IN-DL), India (IN).

" Responsible for the overall success of the engagement
Works with the client and project manager to establish the governance model
Overall escalation point for quality control and resource management
Act as liaison to all senior stakeholders - client, account, and practice
Ensure fulfillment of obligations in the SOW and ensure contracts are carried out correctly
Develop mechanism to identify gaps between SOW and Deliverable
Responsible for developing strategies to improve engagement such as the informal and formal CSAT Survey process.
Recommend enhancements to performance tool(s)
Manage CSAT Responses & Escalations
Prepare Case Studies
Run the customer reference ability program

Qualifications:
10+ years experience delivering consulting services, including team leadership and active involvement in selling professional services
5+ years of enterprise-level project or program management experience
5+ years in a role utilizing technical and/or functional aptitude, and ability to engage with architects or SMEs in pre-sales activities.
5+ years in a role utilizing strong written and verbal communication skills, executive level presence and experience in working in a client advisory role .
Should have managed large engagements end to end including scoping, estimation, planning, resourcing, P&L account, team management, client coordination, reporting and attrition management with no hand holding
5+ years in a role influencing a group audience, facilitating, and leading discussions "

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