Senior Commercial Operations Specialist

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Commercial Operations Specialist is an advanced subject matter expert, responsible for maintaining the Salesforce CPQ configuration, pricing and quotation tool for use by Solution Architects, service delivery, finance and commercial. The individual will have strong analytics skills and experience supporting products and general functions. The work effort will involve configuration, problem solving, training and supporting field personnel in the use of the Salesforce CPQ system and providing feedback to improve the use of the system.

What you'll be doing

Key Responsibilities:

• Costing and pricing configuration for Managed Services, regional and country services on Salesforce CPQ.
• Collaborate with solution architects, product management, commercial and finance to maintain accurate product configuration, pricing and quotation data within Salesforce CPQ in accordance with Group Commercial guidelines.
• Maintain Advanced Approval business approval rules and workflow.
• Create and maintain Conga Composer quote, proposal and SOW templates.
• Receive, verify, and process data for accuracy, completeness, and conformance with established procedures.
• Continuously monitor data quality and integrity.
• Recognize data discrepancies and seek corrective solutions.
• Provide Level 1, 2, and 3 support for CPQ in coordination with I&T.
• Track licenses and access to Commercial supported applications.

Knowledge and Attributes:

• Knowledge of Salesforce CPQ Configuration in Product Bundles, Options Constraints, Price Rules, Product Rules and other CPQ features.
• Proficiency in Salesforce Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Reports, Dashboards, and validation rules.
• Revenue Cloud Salesforce administration experience including, workflow rules, sharing rules, FLOWS, Advanced Approvals.
• Experience in data management tools such as Data Loader, Import/Export Wizard and change sets.
• Must have a strong working knowledge of the saleforce.com platform
• 5 years experience in Salesforce technology operations preferred.
• Business Analyst, Data Quality, Training and Project Management skills.
• Solid understanding of the IT services industry.
• Advanced problem-solving abilities to address client issues and find solutions that meet their needs.
• Advanced proficiency in MS Office applications, especially Excel and Power Automate.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in a relevant field of study (Finance, I&T, Commerce).
• Relevant certifications preferred.

Required Experience:

• Advanced experience gained in Salesforce Revenue Force, specifically Salesforce CPQ.
• Experience gained in a similar role, preferably within a global IT services organization.
• Experience with operations, order processing, fulfilment, revenue recognition, legal contracts, purchase orders or license agreements.

Workplace type:

Remote Working

About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.