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Poppulo

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3.1

based on 4 Reviews

10 Poppulo Jobs

Renewals Specialist

Poppulo

3.1

based on 4 Reviews

3-4 years

Bangalore / Bengaluru

1 vacancy

Renewals Specialist

Poppulo

posted 4mon ago

Job Role Insights

Key skills for the job

Salesforce Hospital Administration MS Office CRM Front Office Management Agile Coaching

+ 2 more

Job Description

We are seeking a qualified candidate for a role based in Bengaluru , India, to support and enhance our Renewals team. As a pivotal member, this position involves working with Poppulo client accounts and overseeing contract renewals to align with the overall partnership objectives between the customer and Poppulo . The successful candidate will work collaboratively across internal functions to optimize renewals efficiency.

S hould be flexible to work in regular UK shifts

Key Responsibilities

Manage the renewal cycle, encompassing the creation, negotiation, and finalization of renewals well in advance of contract end dates to ensure timely renewal.
Execute all renewal administrative tasks, including the accurate review of past contracts, creation of new quotes, and completion of order forms.
Identify upsell opportunities by understanding Poppulo product usage in collaboration with sales team members.
Collaborate with Customer Success, Account Managers, Legal, and Finance teams to maximize performance on renewals.
Schedule and conduct renewal calls with stakeholders.
Cultivate long-lasting and successful customer relationships.
Work towards achieving challenging goals in a dynamic and evolving environment.
Resolve issues and inquiries related to annual and multi-year subscription contracts in an accurate and timely manner.
Uphold the companys values, promoting an inclusive workplace and contributing to the achievement of our company vision and key strategies.
These primary responsibilities are not intended to be an exhaustive list of tasks associated with the job.

Experience Skills required

4+ years of experience in a Renewals (Customer Success) in SAAS.
Bachelors degree in any discipline
Team-focused mindset.
Strong problem-solving skills.
Have exposure experience of working with Global Customers i.e US, EMEA APAC
Stay informed about changes within an agile business environment.
Strong analytical skills, disciplined attention to detail, highly organized, and thorough.
Excellent interpersonal skills.
Experience using CRM Systems such as Salesforce, with familiarity in Salesforce CPQ being a plus.
Working knowledge of Microsoft Office, including Outlook, Excel, and PowerPoint.

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that s on the move.

We live the Poppulo values each day, as they are key to everything we do.

Bring Your Best Self
We show up authentically, are self-aware and always strive to be better.
See it. Own it. Solve it.
We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
Together We re Better
We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. Thats what makes us a team.