Technical Support Specialist (L1) : NTT DATA : Gurgaon

NTT Data is Hiring for Technical Support Role at Gurgaon location.

Location - Sector-48 Gurugram
ExpReq - In Technical Support (Server Queries)

Key Responsibilities:

• Experience in help desk/call support etiquettes.
• Be aware of customer SLAs and escalate issues if cases are taking too long to resolve.
• Experience (2+ years) with ITIL processes including Incident, Problem ticket resolving.
• Basic/Intermediate knowledge of Microsoft Active Directory, File Server Disk Space Monitoring.
• Basic knowledge/experience with Networking and troubleshooting (TCP/IP, DNS, DHCP, tracert, LAN).
• Basic knowledge of Virtualization likewise VMWARE/Citrix.
• Contribute to technical knowledge base.
• Preferred if having AWS/AZURE certification.

Work Timings: Flexible to operate in 24/7

Job Type: FTE

Work Location: Gurugram, Haryana