Technical Support Trainee

This entry-level position is ideal for recent graduates who possess strong communication skills and a passion for helping others. You will receive comprehensive training to support our healthcare software applications and provide top-notch customer service. You will play a crucial role in ensuring the seamless use of our healthcare software products by providing exceptional voice-based support to our clients.

Skills Required:

• Strong verbal communication skills.
• Customer focused with a positive and empathetic attitude.
• Provide prompt and effective technical support to clients, addressing inquiries, and resolving issues related to our healthcare software products.
• Ensure customer satisfaction by delivering high quality support and fostering positive customer relationships.
• Diagnose and troubleshoot technical issues reported by clients, guiding them through step by step solutions
• Escalate complex issues to the appropriate internal teams for resolution.

Qualification: Graduates with CS/IT background

Shift: Night Shift (7pm-4am)