Secure File Transfer Professional

Skill

Secure File Transfer

Years of experience

10+

Work Location

Hyderabad

Mandatory Skills

Secure File Transfer, SFTP, HTTPS, FTPS

Job Description

Key Responsibilities:

Quality assurance of incidents, service requests and change requests

Attainment of SLAs, KPIs and associated reporting

Ensure system/application alerts are acknowledged and actioned

Appropriate escalation to STO management and leadership

Oversight of patching, upgrades and configuration changes

Manage high-priority incidents and requests related to file transfers

Ensure strict compliance with audit controls and evidence requirements

Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members

Mentor and share advanced knowledge with L1 and L2 analysts

Identify automation and optimization opportunities

Experience:

Working knowledge of networking concepts and protocols, including TCP/IP, DNS, firewalls and SFTP, FTPS, HTTPS, and SMB

Reporting using PowerBi, PowerPoint and Excel

Bachelors or masters degree in computer science, Information Technology, or related field.

10+ years of experience in a security operations role

2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills

Expert troubleshooting capabilities

Exceptional communication skills