Allegro Support Analyst

Job description

Role :- Allegro Support Analyst

Experience :- 3 to 9 Year

Job Location :-

Hyderabad, Bangalore, Chennai, Pune, NCR & Mumbai locations.​

Role Description:

• Be a hands-on as a Allegro support specialists
• Able to understand the criticality of user issues
• Responsible for support incident management and resolution
• Participate in global support issue resolution when necessary
• Participate in problem investigation
• Provide clear and professional communications to the client and the global NTT Data team
• Engage with functional and technical consultants to find solutions to support incidents
• Own and manage operational procedures
• Understanding of the energy/commodity industry end-to-end. Power, Gas and / or Oil knowledge is preferred.
• Able to work with a geographical dispersed team and business stakeholders.

Requirements:

• An enthusiastic self-starter with proven problem-solving skills.
• A proven team member
• Technical configuration experience of Allegro
• Familiarity with Allegro Class events (C# / .NET).
• Ability to communicate technical solutions to business and IT stakeholders.
• Strong analytical skills and attention to detail.
• Dynamic presentation skills and the ability to train/influence others.
• Experience in both physical and financial trading environments (Gas and Power) preferred.
• Strong problem identification skills and creativity to develop new, innovative solutions.
• Excellent communication and presentation skills.
• Ideally have experience in consulting, but not essential
• Ability to work independently and on your own initiative.

Ability and flexibility to adjust to a fast-changing and demanding environment.