Quality Assurance Analyst

Key Responsibilities:

Data Analysis and Reporting:

• Develop and execute detailed reports using Excel and SQL to analyse quality metrics across sales and other operational processes.
• Identify trends, deviations, and potential quality issues within the data to provide actionable insights.

Root Cause Analysis:

• Conduct thorough root cause analysis to pinpoint the origins of quality problems and recommend effective solutions.

Quality Improvement:

• Recommend and implement corrective actions to elevate quality standards based on data analysis.
• Participate in the development and implementation of quality improvement initiatives to drive continuous improvement.

Cross-Functional Collaboration:

• Collaborate with cross-functional teams, including Sales and Operations, to communicate quality findings and drive solutions.
• Ensure that quality findings are effectively conveyed and understood by all relevant stakeholders.

Documentation and Compliance:

• Maintain accurate documentation of quality procedures, activities, and improvements.
• Ensure compliance with established quality standards and protocols.

Required Qualifications:

• Bachelor's degree in Business, Statistics, Quality Management, or a related field.
• Proven experience as a Quality Assurance Analyst or similar role, preferably in a sales or operational environment.
• Proficiency in Excel and SQL for data analysis and report generation.
• Strong analytical skills with the ability to interpret data sets and derive insights.
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.
• Ability to work independently and solve quality-related issues.