Quality Assurance Specialist

Responsibilities:

• Evaluate call recordings for adherence to scripts and processes.
• Identify and suggest improvements for process efficiency.
• Provide constructive feedback to enhance team performance.
• Contribute innovative ideas for continuous process improvement.
• Collaborate with cross-functional teams to streamline workflows.
• Maintain detailed documentation of quality assessments.

Qualifications:

• Bachelor's degree or equivalent work experience.
• Strong analytical and communication skills.
• Shift Timings 12pm-9pm or 3pm - 12am.
• Only male candidates.