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Quality Assurance Specialist
Novel Office
posted 16hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities:
- Evaluate call recordings for adherence to scripts and processes.
- Identify and suggest improvements for process efficiency.
- Provide constructive feedback to enhance team performance.
- Contribute innovative ideas for continuous process improvement.
- Collaborate with cross-functional teams to streamline workflows.
- Maintain detailed documentation of quality assessments.
Qualifications:
- Bachelor's degree or equivalent work experience.
- Strong analytical and communication skills.
- Shift Timings 12pm-9pm or 3pm - 12am.
- Only male candidates.
Employment Type: Full Time, Permanent
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Novel Office Benefits
Cafeteria 
Work From Home Team Outings Health Insurance 
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