Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by CARS24 Team. If you also belong to the team, you can get access from here

CARS24 Verified Tick

Compare button icon Compare button icon Compare
3.6

based on 3.4k Reviews

filter salaries All Filters

79 CARS24 Jobs

Urgent Hiring // Quality Associate // Cars24

1-5 years

₹ 2 - 3L/yr

Bhubaneswar

1 vacancy

Urgent Hiring // Quality Associate // Cars24

CARS24

posted 15hr ago

Job Role Insights

Fixed timing

Job Description

Driving Innovation: Join Us as a Quality Associate (Voice) at CARS24!


What drives us?

Imagine: a single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. That's the future we're building at CARS24. Our mission is to ensure car ownership is stress-free. We want our customers to focus on the open road, not roadside worries. We're building a one-stop shop - a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Autotech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years.


What will you drive?
Call Monitoring and Evaluation:

  • Listen to and evaluate calls made by Retail Associates (RAs) to ensure adherence to CARS24's quality standards, policies, and procedures.
  • Assess the accuracy and relevance of the information provided by RAs during the calls.
  • Ensure compliance with company guidelines, including legal and ethical standards.

Feedback and Reporting:

  • Provide detailed and constructive feedback to RAs based on call evaluations.
  • Identify areas for improvement and recommend training or corrective actions.
  • Prepare and present reports on call quality, highlighting trends, areas for improvement, and best practices.

Training and Development:

  • Collaborate with the training team to develop and implement training programs based on the identified needs from call evaluations.
  • Participate in calibration sessions with other Quality Auditors and team leads to ensure consistency in call grading.

Continuous Improvement:

  • Work closely with the Quality Assurance Manager and other team members to develop strategies for continuous improvement in call quality.
  • Stay updated with the latest industry trends and best practices in quality assurance and customer service.

Who are we looking for?

Educational Background:

  • Bachelors degree in a related field (e.g., Business Administration, Communications) is preferred.

Experience:

  • Previous experience in a quality assurance role, preferably in a call centre or customer service environment.
  • Experience in the automotive or e-commerce industry is a plus.

Language Proficiency:

  • Proficiency in one or more of the following languages:
  • Odia, Hindi
  • Skills:
  • Excellent listening and analytical skills.
  • Strong verbal and written communication skills.
  • Ability to provide constructive feedback in a positive and motivating manner.
  • Strong attention to detail and organisational skills.
  • Proficiency in using call monitoring software and other relevant tools.

Personal Attributes:

  • High level of integrity and professionalism.
  • Strong problem-solving abilities and a proactive approach.
  • Ability to work independently as well as part of a team.

Benefits:

  • Work from Home
  • Competitive salary and benefits package.
  • Opportunities for career advancement within a growing company.
  • A dynamic and supportive work environment.

If this message catches your eye, consider it a green light from the cosmos.


Work Location - Work From Home


PS - Before you shift gears, make sure we're on the same track by connecting with a CARS24 insider.

This could be a Launchpad to your destiny.


Interested candidates can share their CV's at manvi.arora1@cars24.com or whatsapp at 9311243497


Employment Type: Full Time, Permanent

Read full job description

CARS24 Interview Questions & Tips

Prepare for CARS24 Quality Associate roles with real interview advice

People are getting interviews at CARS24 through

(based on 231 CARS24 interviews)
Job Portal
Referral
Walkin
Company Website
Recruitment Consultant
45%
16%
14%
6%
4%
15% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at CARS24 are saying

3.2
 Rating based on 4 Quality Associate reviews

Likes

Good company policies and very good work environment

Dislikes

All are good

Read 4 reviews

Quality Associate salary at CARS24

reported by 34 employees with 1-10 years exp.
₹2.6 L/yr - ₹5 L/yr
15% less than the average Quality Associate Salary in India
View more details

What CARS24 employees are saying about work life

based on 3.4k employees
51%
43%
48%
98%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

CARS24 Benefits

Job Training
Health Insurance
Work From Home
Soft Skill Training
Team Outings
Free Transport +6 more
View more benefits

Compare CARS24 with

Mahindra First Choice Wheels

3.8
Compare

Truebil

3.9
Compare

Udaan

4.0
Compare

Indiamart Intermesh

3.5
Compare

Swiggy

3.8
Compare

Lenskart

3.2
Compare

BlackBuck

3.8
Compare

Ola Cabs

3.4
Compare

Ninjacart

4.0
Compare

Blinkit

3.7
Compare

Rivigo

3.9
Compare

Meesho

3.7
Compare

Paisabazaar.com

3.5
Compare

Tata 1mg

3.7
Compare

Urban Company

3.5
Compare

PharmEasy

3.7
Compare

Rebel Foods

3.7
Compare

Porter

4.1
Compare

ShareChat

3.6
Compare

Medlife

3.7
Compare

Similar Jobs for you

Quality Auditor at Care Health Insurance

Noida

1-6 Yrs

₹ 2.5-3.5 LPA

Quality Analyst at Wyzmindz Solutions

Noida, Bangalore / Bengaluru

0-1 Yrs

₹ 2-3 LPA

Quality Analyst at Chennais Amirta International Institute Of Hotel Management

Chennai

3-8 Yrs

₹ 2.5-7.5 LPA

Audit Associate at Buddy4study

Noida

1-3 Yrs

₹ 3-4 LPA

Call Quality Analyst at Sumadhura Infracon

Bangalore / Bengaluru

2-6 Yrs

₹ 2.5-3.5 LPA

Quality Auditor at Spectrum Insurance Distribution

New Delhi

1-6 Yrs

₹ 2-3.5 LPA

International BPO at KG Invicta Services

Coimbatore

0-2 Yrs

₹ 3-3.5 LPA

Quality Analyst at Iccs

Chennai, Sholinganallur

1-3 Yrs

₹ 1.75-2.25 LPA

Quality Analyst at Teleperformance (TP)

Noida

3-6 Yrs

₹ 3-6 LPA

Bpo Quality Analyst at Ienergizer

Noida

1-6 Yrs

₹ 2-2.5 LPA

Urgent Hiring // Quality Associate // Cars24

1-5 Yrs

₹ 2 - 3L/yr

Bhubaneswar

2d ago·via naukri.com

Walk In Drive // Data Annotator // 25th Dec To 27th Dec

1-5 Yrs

₹ 1.25 - 3L/yr

Gurgaon / Gurugram

1d ago·via naukri.com

Walk-in // Retail Associate // Gurgaon // 25th Dec To 27th Dec

1-6 Yrs

₹ 2.25 - 3.25L/yr

Gurgaon / Gurugram

1d ago·via naukri.com

Urgent Hiring // HRBP - HR Business Partnering // Delhi

6-11 Yrs

₹ 4.75 - 7.5L/yr

New Delhi, Delhi/Ncr

1d ago·via naukri.com

Urgent Hiring // HRBP - HR Business Partnering // Mumbai

6-11 Yrs

₹ 4.75 - 7.5L/yr

Mumbai, Navi Mumbai, Mumbai

1d ago·via naukri.com

Urgent Hiring // HRBP - HR Business Partnering Lead // Bangalore

6-11 Yrs

₹ 15 - 20L/yr

Bangalore / Bengaluru

1d ago·via naukri.com

Urgent Hiring // HRBP - HR Business Partnering Lead // Delhi

6-11 Yrs

₹ 15 - 20L/yr

New Delhi, Delhi/Ncr

1d ago·via naukri.com

Urgent Hiring // HRBP - HR Business Partnering Lead // Pune

6-11 Yrs

₹ 15 - 20L/yr

Pune

1d ago·via naukri.com

Car Evaluation Engineer - Bangalore

0-5 Yrs

₹ 2 - 3.75L/yr

Bangalore / Bengaluru

2d ago·via naukri.com

Walk-in For Car Evaluation Engineer Mumbai // Urgent Hiring CARS24

4-9 Yrs

₹ 2.5 - 4L/yr

Mumbai, Navi Mumbai, Mumbai

2d ago·via naukri.com
write
Share an Interview