Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Employer? Claim Account for FREE

Novartis

Compare

4.1

based on 1.5k Reviews

282 Novartis Jobs

Sr. Spec. DDIT GF Sol.Del. HCM

Novartis Healthcare Pvt. Ltd.

4.1

based on 1.5k Reviews

3-7 years

Hyderabad / Secunderabad

1 vacancy

Sr. Spec. DDIT GF Sol.Del. HCM

Novartis

posted 29d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Software Configuration Management Customer Service Operations Information Technology Identity Access Management

+ 3 more

Job Description

Summary

Contribute to the day-to-day management of a set of systems, tools or applications, ensuring their stability and integrity, while meeting customer service levels.

About the Role

Roles and Responsibilities:

Manage the delivery of one or more systems, tools or applications and ensure their stability, integrity and business continuity.
Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs.
Identify, investigate, and resolve incidents, report on incidents and review findings with key stakeholders.
Address problems by driving identification of root causes and prevention of recurrences.
Ensure that an up-to-date asset inventory is maintained and only authorized components are used coordinate configuration management database changes and /or ensure that configuration items are identified, accounted, reported, verified and audited.
Ensure proper user and access management.
Ensure adherence to documented operational procedures and quality standards, and that appropriate operational service documentation is created and accepted by stakeholders.
Support Service / Solution Operations Manager in technical topics -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Essential Requirements:

Bachelors degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline
10+ years of IT experience, knowledge of the HR function and processes is must
2 end-to-end projects, with at least one leading a workstream for a module or 3-5 years of support experience in Workday configuration and implementation. In this role, you will assist the team to implement the project and help out with the transitioning from the current setup of SAP HR
Travel up to 25% through key deployment lifecycle activities
Experience in all phases of the technology implementation lifecycle (requirements gathering, design, build, go-live, testing)
Experience leading requirements gathering workshops or facilitating meetings
Ability to interact at all levels of the organization
Ability to manage work, lead as necessary and mentor team members
Ability to do business consult independently and take decisions
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Excellent interpersonal skills along with strong written and verbal communication and the ability to communicate effectively to non-technical audiences as well as senior technical personnel. The individual should have the ability to work effectively as an individual or in a team environment.
Excellent teamwork and interpersonal skills
Experience as a Client of Workday through an implementation