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Change Management Process Head
Northern Trust Operating Services
posted 6hr ago
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Job Description
Change Management Process Head
Northern Trust is seeking a Change Management Head to manage the Change Management Process Team, driving operational excellence within the organization to enable efficient throughput of production changes in compliance with the IT controls.
Responsibilities:
- This self-starter must have strong organization skills, ability to communicate and think critically.
- Generates enthusiasm and enable a risk minded organization
- Possesses a strong understanding of exception evaluation and risk mitigation strategies
- Manages with a strong bias towards operational excellence ensuring processes are lean but effective
- Implements and enforce SLAs to ensure effective governance of change requests through the Change Management lifecycle.
- Produces month-end summaries of all changes processed to implementation.
- Partners with Change Management Product Owner on tooling automation (requirements, testing, adoption) to support Change Management Operations.
- Develops / updates standards, processes, procedures and training material as required.
- Identifies and drives continuous improvement initiatives across Change Management Operations.
- Partners with Risk & Control and other LODs (as required) to evidence control monitoring, and other risk and audit related requirements.
- Oversees change audits to ensure audits completed successfully and issues are communicated.
- Brings experience in a large financial services firm or highly regulated industry.
- Project management expertise including working knowledge and application of Agile methodologies a plus.
- Experience leading application development initiatives a plus.
- Familiarity working with PPM Tools such as Clarity and other tools including Service Now, Azure DevOps, etc.
Qualifications
- Min. 20 years of experience in the IT industry
- Min. 6 years experience in Change/Release Management space
- Min. 8 years experience in Development/ Engineering
- ITIL v4 certified
- Experience working with Engineering teams and homegrown technology stacks and ITGCs
- Experience with our common SaaS applications (ServiceNow)
- Experience with internally developed proprietary applications
- Familiarity with ITSM Controls and audits preferred
- Cybersecurity familiarity is preferred
- Bachelor s degree required
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Northern Trust Operating Services Benefits
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