OSS MS Engineer

The OSS Management Engineer assures the maintenance of OSS/SQM and upgrades / updates of the OSS/SQM SW / HW within the agreed SLAs . He is responsible for the OSS/SQM maintenance & upgrade, error collection and preventive maintenance . It is responsible for data administration ( CMDB) and identify Management function
Independently works within broad guidelines and uses best practices and knowledge of the Managed Services function, within an overall MS context.
Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems, both one-off and recurring, and to contribute to MS process and practice improvements.
Takes responsibility for planning and executing (including through others) a complex problem resolution, configuration, or other change request. Develops Methods of Procedure (MoPs) to be followed for performing specific, medium- to high-risk operations activities.
Liaises, and takes leadership from an MS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customers organization, on high impact individual or multiple recurrent incidents, or risks.
Translates to the next level of detail global standardized procedures / checklists to specifics for an MS customer.

Experience and Education
Experience between 5-7 years
Educational Qualification B.E/B.Tech(ECE,EEE,CSE,IT)

The OSS Management Engineer assures the maintenance of OSS/SQM and upgrades / updates of the OSS/SQM SW / HW within the agreed SLAs . He/She is responsible for the OSS/SQM maintenance & upgrade, error collection and preventive maintenance . It is responsible for data administration ( CMDB) and identify Management functions
Independently works within broad guidelines and uses best practices and knowledge of the Managed Services function, within an overall MS context.
Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems, both one-off and recurring, and to contribute to MS process and practice improvements.
Takes responsibility for planning and executing (including through others) a complex problem resolution, configuration, or other change request. Develops Methods of Procedure (MoPs) to be followed for performing specific, medium- to high-risk operations activities.
Liaises, and takes leadership from an MS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customers organization, on high impact individual or multiple recurrent incidents, or risks.
Translates to the next level of detail global standardized procedures / checklists to specifics for an MS customer.
Takes responsibility for planning and executing (including through others) a complex problem resolution, configuration, or other change request. Develops Methods of Procedures (MoPs) to be followed for performing specific, medium- to high-risk operations activities.
May act as leader for an MS functional team, coordinating and allocating work, coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a shiftleader of multiple functions.
May monitor the set of tickets received by the OSS Management team , taking corrective action if there is a risk to, or breach of agreed service levels, including through the re-prioritization of work and / or engagement of additional temporary resources.