Technical Manager

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

End-to-End family (E2E) comprises the support of customers across different Business Units/Business Groups as needed, in line with contractual service agreements and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

ImpactImpact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.

Scope & ContributionIndividual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.

InnovationAccepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

CommunicationWorks to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset

Knowledge & ExperienceCore technology savvy and good understanding of competitive landscape

• Relevant 8+ year track record of system integration services delivery or solutions creation
• Understanding of system and services business and product portfolio
• Skilled in complex solution lead development, strong customer facing and presentation skills
• Experience in working in a matrix organization leading virtual, multi-cultural teams without direct reporting lines
• Good understanding of Nokia Delivery process and tools
• Strong leadership skills
• Strong drive and initiative
• Excellent English language proficiency required (written and spoken)

Skills:

• Good Project delivery experience involving below components:
• Installation & Integration of IMS nodes including P/S/I-CSCF, Application Servers, servers specific to applications like Presence server, IM server etc.
• Experience in Cloud + Virtualization and VNF Deployments
• Basic knowledge of HP product details
• Basic scripting language expertise (Shell script, PERL, Python, Ansible) would be added advantage.