T&IP Engineer

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

Impact

Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others.

Scope & Contribution

Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work.

Innovation

Semi routine tasks of moderate complexity requiring some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching needed. Demonstrates initiative and adaptability to changing business environments.

Communication

Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset.

Knowledge & Experience

Established skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge.Typically 2-3 years directly related experience in IP and a graduate equivalent degree.

Behavioral:

1. Excellent written and verbal communication Skills in English.

2. Strong interpersonal skills ability to influence and motivate.

3. Good Documentation Skills, able create, review and update technical data in database.

4. Good Presentation Skills.

6. 24X7 availability for team and client.

7. Should be able to work during off hours as required.

8. Ability to grasp new technologies quickly.

9. Should be able to coordinate and motivate team

General Abilities:

1. Excellent working familiarity with NMS tools, Ticketing tools.

2. A Self-starter must be productive with minimal direction

3. Ability to work in a fast-paced, technical, cross-functional environment

1. Managing telecom network and elements.

2. Working on transmission topology, Microwave, fiber and IPRAN technology.

3. Exposure and hands-on working in Huawei RTN/OSN/CX600/NE40 and OTN products operation /troubleshooting and configuration of 2G/3G and LTE sites

4. Working on multivendor microwave equipment of Ericsson/NEC /Nokia /Ceragon /MPR9500/CBNL/Solarwind.

5. Extensively working on OTN /Ethernet and /IP technology being used in Transmission Domain.

6.Good Understanding of U2000 NMS/So_EM /Netviewer features and functionalities.

7. Having exposure tp remote delivery and field team interactions in troubleshooting and configuration.

7. Troubleshooting of TXN interfaces of Mobile Networks IuB/IuCs ,IuPS ,GB,Abis Ater in TDM and Packet Environment.

9. Extensively working on IPRAN, Huawei OSN, Huawei CX 600

10. Interaction with other cross functional domain like BSS/MPBN/PS/CS/IML/SL etc.

11. Understanding and knowledge of trouble tickets life cycle and successful closure of tickets to achieve SLA.

12. Coordination with field team till closure of faults.

13. Escalations by Voice, whatsapp and mail as per Escalation matrix.

14. Coordination with 3rd party fiber, Infra Provider and Field Team to clear alarms.

15. Ability to resolve remotely and guide teams on ground.

16. Perform Change activities as asked by customer

17. Understand customer requirements and act accordingly in shortest possible time.