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Assistant Manager- PIA (Call Audit)
NoBroker
·
5-10 years
₹ 6 - 12L/yr
Bangalore / Bengaluru
10 vacancies
Assistant Manager- PIA (Call Audit)
NoBroker
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Quality audits for the entire CRM team which would involve auditing the entire CRM calls and providing feedback to telecallers.
- Team management skills are essential as the person would have to motivate and drive the team to deliver their KPIs.
- Good communication skills with Proficiency in English & Hindi is a mandate in addition to any other regional language.
- Call centre / Telesales background required.
- Develop process improvement procedures to improve operational efficiency.
- Analyse current process standards and metrics in order to provide solutions for improvements.
- Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes.
- Coordinate with Subject Matter Experts to develop process improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions.
- Prioritise and implement process change requirements based on the critical project needs.
- Inform respective teams on process improvement and re-engineering strategies.
- Work with the team to recommend appropriate changes in process/approach.
- Prepare communication plans regarding process re-engineering for multiple stakeholders.
- Manage projects involving engineering, research, maintenance, and operations.
- Train and guide resources as needed.
- Update and maintain documentation on process improvements and process performance
Employment Type: Full Time, Permanent
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Rating based on 13 Assistant Manager
reviews
Anonymous · BD / Pre Sales
in Bangalore/Bengaluru
Nothing the CEO himself is a scam
Alot of things there is politics always and the HR is not original as it is all scripted and framed work
Read 13 reviewsAssistant Manager salary at NoBroker
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