NoBroker - Manager - Sales Operations (3-6 yrs)

Sales Operations Manager

About the Role:

- We are very bullish on growth and we might miss out on some intricacies that might hamper customer satisfaction. This is where you come in.

You would be responsible for:

- Furnishing customer-level insights for all past cancellations (profiling the customer-based occupation, work sector, etc).

- Identify best practices in the market ( also check international players) & incorporate them into the team.

- Quantify feedback from the canceled customers and identify trends.

- Gather the best practices from different city/cluster teams to percolate throughout the sales vertical. Doing regular meetings with city teams will help them understand what they do differently than other cities.

- Analyzing lost customers regularly and producing data-backed insights.

- Developing criteria to gauge the customer satisfaction, to be evaluated and shared at City/Cluster level.

- Helping the core team on various initiatives by coming up with effective solutions to a myriad of business problems.

- Optimizing process gaps at a national level and suggesting creative ideas to plug the same followed by ideating and leading the projects which aim at solving them.

- The candidate would come across disgruntled customers who might use strong language while conversing. The candidate should not lose their cool and should be able to put unwelcome comments into his/her stride and focus only on constructive feedback.

- The above is not an exhaustive list, the requirements for this role can change as per the direction the business moves in, the candidate should maintain calm and delivers even in ambiguous situations.

Skills Required:

- English & Hindi proficient.

- Intermediate Excel/google sheet knowledge.