5 Nirvasa Healthcare Jobs

Roles and Responsibility:

• Lead and manage Training and Quality team across Gurugram and New Delhi sites
• Design and track L&D personnel KPIs and KRAs
• Build team efficiency
• Align training calendar catering to operations requirement
• Create end to end training plan for resources with set performance tracking measures
• Responsible for design, develop and implement learning strategies
• Responsible for managing training programs
• Design and deliver training programs (when required)
• Assess employee development needs (for various operations role), conduct thorough TNI and TNA
• Develop and design NHT training modules and refresher training modules
• Responsible to prepare and present daily and monthly review of training teams performance
• Define quarterly and yearly training planner
• Responsible to leverage new technology or methodology for content enhancement
• Design e-learning courses
• Responsible to create learning path for operations resources (from agent level to Senior Managers)
• Define quality monitoring sheet and update the sheet as per changes in process
• Create quarterly roadmap for Quality Monitoring Team in-line with sales goals
• Collaborate with Operations team to complete TNI
• Create action plan basis TNI that results in meeting sales goals

Candidate Requirement:

• Graduate with minimum 8 years of experience in L&D + Quality
• Minimum 3 years of experience in team management, preferably leading a team of trainers/quality monitoring personnels
• TTT certified
• Should possess knowledge of various TQM tools
• Should be comfortable working in a domestic contact center set-up
• Should have an aptitude to handle resources of varied skill-sets
• Proven track record of successfully managing efficiency gain projects for L&D/Quality Monitoring Team