Seller Support Executive

Role & responsibilities

• Track and maintain performance metrics such as overall conversion rates and promised delivery date (PDD) performance weekly.
• Monitor seller-wise performance against predefined targets. 
• Identify trends, gaps, and areas for improvement in seller performance and recommend actionable solutions.  
• Stay updated on best practices in performance monitoring and analytics to drive continuous improvement.
• Collaborate with internal teams to define and update seller-specific performance targets.
• Prepare detailed performance reports, highlighting key insights and actionable recommendations.  
• Continuously track progress toward these targets and provide regular updates to stakeholders

Preferred candidate profile

• Operational Excellence: Proven ability to manage and resolve NDR cases efficiently while maintaining accurate records and documentation.
• Analytical Skills: Proficiency in analyzing performance metrics and identifying trends or areas for improvement.
• Communication Skills: Strong ability to coordinate and follow up with multiple stakeholders, including KAMs and courier POCs.
• Attention to Detail: Highly organized with the ability to ensure timely and accurate reporting and tracking.
• Proactivity: Ability to identify and flag operational challenges proactively and suggest actionable solutions.