Customer Service Associate- Andheri East

Roles and Responsibilities

• Handle customer inquiries via phone calls, emails, and chats to resolve their queries and concerns.
  
• Provide accurate and timely resolutions to customers' issues related to products/services offered by the company.
  
• Maintain a high level of professionalism while interacting with customers, ensuring excellent customer satisfaction ratings.
  
• Collaborate with internal teams (e.g., sales, technical support) to resolve complex customer issues.
  
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
  

Desired Candidate Profile

• 2-7 years of experience in BPO/Call Centre environment handling Inbound/Outbound Voice Process/Voice Support/CSA/CSE roles.
  
• Excellent communication skills in English language; ability to work effectively in a fast-paced environment.
  
• Strong problem-solving skills with attention to detail; ability to multitask multiple conversations simultaneously.