Trainee Service Engineer

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Job Title:

Trainee Service Engineer

Nature of Job: Permanent

Experience 0-2 years

Location - 1 in each location

South - Hosur, Bangalore, Nellore, Mangalore, Pondycherry, Sangareddy, Chennai, Viruddhnagar, Cochin

West - Bhiwandi, Navi Mumbai, Palghar, Indore, Pithampur, Bhopal, Gwalior, Goa, Pune, Aurangabad, A. Nagar, Kolhapur, Nagpur, Nasik

Qualification: ITI/ Diploma in Electrical Engineering

Reporting to:RSM of the Zone

Criteria Individuals should have a Valid driving license and Two-Wheeler

Note : Only if you meet the below essential skills kindly apply for the job.

Key Function Knowledge/Deliverables:

• Responsible for meeting the daily service maintenance and repair needs of the customers equipment.
• Establish and maintain proper business relationships with customers and peers to ensure proper follow-up and resolution.
• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Attending the service calls like Breakdown, Regular Maintenance, Preventive maintenance, Executing Erection and Commissioning at customer end.
• To give the service visits: a). warranty b). out of warranty c.) AMC
• Follow up for PO from customer for parts quotation ref with service report.
• Maintaining proper records of all the service calls and preparing various monthly reports. (Warranty service Visit without charge, Out of warranty visit: chargeable)
• For sale of spare parts need to coordinate with respective RO and get it dispatched through regional depot.
• In cases where parts are not available in the local warehouse need to coordinate with Plant for further procedure.

Key Skills:

Essential:

• Excellent communication skills, both written and verbal in English and the ability to be empathetic, positive and upbeat in all written and verbal communications.
• Should be a local of that region/location
• Should have own 2 wheeler with License
• Work collaboratively with internal departments including production, sales, plant and Depot.
• To perform this job successfully, an individual requires a complete focus on customer service.
• Physical fitness, as role demands frequent travel to customer sites

Preferred:

• Presentation Skills
• Ability to multi task and perform duties in a fast-paced environment
• Excellent listening and problem-solving skills
• Ability to adapt to change and embrace new processes and technologies.