Department Manager

POSITION

Department manager (furniture/ Mattress)

NATURE OF JOB/ASSIGNMENT

• Achieving sales targets of assigned department.
• Ensuring per square feet returns.
• Managing all visual merchandising activities.
• Ensuring staff discipline.
• Responsible for minimizing shrinkage at the department.

LOCATION
Chennai / Hyderabad/ Mumbai

EDUCATION :Mandatory :Graduate

EXPOSURE
Experience in furniture retail preferred.

KEY RESPONSIBILITIES:

• To monitor the entire store processes related to Furniture category critically, take necessary corrective actions through the concerned supportive functions such as Administration, Back store, VM etc.

• To achieve the sales targets (Furniture Category) for the store by continuously motivating and encouraging the Hosts and monitoring the day-to-day sales for the store.

• To ensure once in a day personal order booking and completing the full cycle of sales.

• To discuss with SM and bring improvement in the store processes based on Mystery Customer’s feedback and HO feedback.

• To ensure effective handling of all customer complaints at the Category level.

• To monitor that the CSA’s effectively handle all customer complaints at the store level. (Customer Remarks on Tax Invoice)

• Arrange for the barcodes from H.O. on day to day basis to identify the merchandise with codes in back store. To ensure at any point of time all the merchandise should be with code in back store.

• To ensure effective monitoring of all Customer queries/ Institutional enquiries and higher level of conversion.

• To conduct Free Health Check-up (FHC) for Furniture category minimum 48 / annum & submit report for corrections.

• To ensure optimum stock levels of all brands and @home products are maintained at any point of time.

• To ensure new products are on display as per space availability and display completion report is maintained.

• To check timely implementation of price revision.

• Customer feedback from sale staff (Quality of product, price, wants, etc)

• To closely monitor the Conversion ratio and average ticket size for the store and continuously improve on the same.

• To handle employee grievance and counsel them time to time and develop a highly motivated Furniture team in the store in consultation with the Store Manager.

• To ensure that all half-yearly Performance Appraisal (HYPE) for CCAs are being done in the store in consultation with the SM / HR Department.

• To ensure regular updation of Product Knowledge to the CCA’s in coordination with the Merchandising Team and on the basis of Product Manual.

• To ensure product champion test is properly administered at the store level in coordination with HR Department.

• To ensure all HR SOPs are followed properly and timely with the help of HR.

• To keep a track on all competitors’ activities and suggest pro-active actions on all required areas.

• To ensure follow-up register is maintained and updated by every Furniture CCA and check the same on weekly basis.

• To identify non-moving and slow moving (not sold and excess) merchandise at the store and take appropriate decisions in consultation with the Store Manager.

• To supervise the Audit / Stock taking team in the process of proper stock taking and auditing in the store / back store.

• To ensure proper care of the store and its merchandise, through the respective departmental staff (Administration Officer, Merchandise Analyst, Customer Service Associate etc.).

• To ensure housekeeping by coordinating with housekeepers.

• To take up new assignment relating to new stores or activities as and when given by the Management.

Interested candidates can share their updated CV on below mail id : suchita.bhagat@nilkamal.com