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For Employers

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Engaged Employer

Teleperformance

Compare

3.9

based on 27.1k Reviews

334 Teleperformance Jobs

International Proces Team Leader

Teleperformance (TP)

3.9

based on 27.1k Reviews

1-3 years

₹ 4 - 6L/yr

Mumbai Suburban

1 vacancy

International Proces Team Leader

Teleperformance

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Atlassian Translation Econometrics Team Leading KRA CSAT

+ 9 more

Job Description

Roles and Responsibilities

Manage international processes for team leading, rostering, attrition control, shrinkage control, KPI monitoring, grievance handling, performance review, and metrics management.
Ensure compliance with SLAs (Service Level Agreement) and KPIs (Key Performance Indicators).
Oversee escalation management and customer satisfaction ratings (CSAT).
Develop strategies to reduce AHT (Average Handle Time) and improve overall team efficiency.
Conduct regular performance reviews and provide feedback to team members.
Contact - 9594690866 Neelam

Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Intern roles with real interview advice

People are getting interviews at Teleperformance through

(based on 1.3k Teleperformance interviews)

Job Portal

Walkin

Referral

Recruitment Consultant

Company Website

Campus Placement

26%

24%

16%

21% candidates got the interview through other sources.

High Confidence

What people at Teleperformance are saying

4.9

Rating based on 5 Intern reviews

Anonymous · Data Science & Machine Learning in Indore

Likes

Starting my career at Teleperformance has been a great experience .

Dislikes

Nothing

Read 5 reviews

Intern salary at Teleperformance

reported by 2 employees with 1 years exp.

₹2 L/yr - ₹2.6 L/yr

35% less than the average Intern Salary in India

View more details

What Teleperformance employees are saying about work life

based on 27.1k employees

53%

39%

61%

80%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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