Front Desk Receptionist

Job Overview:

As the first point of contact for our clients, visitors, and employees, the Front Desk Representative/Receptionist plays a vital role in creating a positive first impression of the company. The ideal candidate will exhibit professionalism, attention to detail, and a commitment to providing exceptional service. This role involves handling front office operations, managing communication systems, and supporting various administrative tasks to ensure the office runs smoothly.

Key Responsibilities:

• Visitor Reception and Management:
• Greet visitors and clients as they arrive, offering a friendly and courteous experience.
• Ensure visitors are properly signed in and issue visitor badges as necessary.
• Notify employees of visitor arrivals and provide escort services if needed.
• Maintain confidentiality and professionalism when interacting with sensitive or confidential information.
• Phone Management:
• Answer, screen, and forward incoming calls to the appropriate department or individual in a prompt and efficient manner.
• Respond to inquiries, take detailed messages, and ensure follow-up when needed.
• Manage general office parcels/accounts, ensuring timely responses to inquiries and proper distribution of parcels/accounts to relevant personnel.
• Work with accounting or finance teams to resolve any discrepancies related to payments or invoices.
• Health & Safety Protocols:
• Ensure compliance with health and safety regulations by keeping the front desk, conference room and meeting room area clean and organized.

Qualifications and Skills:

• Education:
  High School diploma or equivalent required.
  Associates degree or higher in Business Administration or related field is preferred.
• Experience:
• Minimum of 1-2 years of experience in a receptionist, customer service, or administrative role is preferred.
• Experience in a fast-paced office environment is a plus.
• Communication and Interpersonal Skills:
• Strong verbal and written communication skills.
• Professional phone etiquette and excellent listening skills.
• Ability to engage with a variety of individuals, from clients to senior executives, while maintaining a courteous and professional demeanor.
• Strong customer service orientation and conflict resolution abilities.
• Organizational Skills:
• Excellent multitasking abilities with the ability to prioritize tasks in a busy office setting.
• Strong attention to detail and ability to handle tasks efficiently with minimal supervision.
• Able to manage time effectively and work well under pressure.
• Personal Attributes:
• Friendly, approachable, and professional demeanor.
• Proactive attitude with a strong sense of responsibility.
• Ability to maintain confidentiality and handle sensitive information.
• Strong work ethic and a commitment to maintaining high standards of customer service.

Interested applicants may share their resume at hr@nikbakers.com & hrd@nikbakers.com