Team Manager

Maintain schedule of available resources, effectively deliver assignments to achieve service level commitments.
Manages non-productive time and ensures no impact on SLAs.
Responsible for fixing basic process related issues as 1st level contact.
Performs ongoing analysis of current staffing and ensuring time assignment.
Scheduling, rescheduling and optimization of team meetings, one on ones, training.
Responsible for day end status report giving the overview of performance.
Leads pre-shift team briefing to discuss previous day performance and
Current day planning.

Team handling 10-15