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NielsenIQ Support Engineer Tier 1
NielsenIQ
posted 6hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are looking for a Tier 1 Support engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve customers inquiries and technical issues, as well as fulfil incoming requests such as users setups and more.
- Full-time position.
- Strong SQL domain .
- Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs.
- Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues.
- Collaborate internally and support the technical onboarding of new customers including users set-ups, configurations, etc.
- Monitoring & validating data automated processes
- Document knowledge and help educate colleagues and teammates on technical cases.
- Keep current with product knowledge and latest features and functionality.
- Experience providing technical support or being part of implementation team.
- Good level of written and spoken English must have.
- Great written and verbal client communication skills.
- Strong troubleshooting and problem-solving skills while being highly detail oriented.
- Strong customer service orientation.
- Strong SQL background- must have.
- Willingness to work outside of business hours from time to time.
- Team spirit, self-motivation and a positive attitude.
- Bachelors degree in information systems, computer science, industrial engineering or equivalent.
- The ability to work with multiple interfaces and tasks in a dynamic environment.
- Experience with supporting an analytic product in a SAAS environment.
Nice to have
- Business orientation specifically in Retailer domain.
- Knowledge in Linux systems, utilities, and scripting.
- Development skills.
- Knowledge of ETL processes.
Employment Type: Full Time, Permanent
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What people at NielsenIQ are saying
Support Engineer salary at NielsenIQ
reported by
4
employees
with 3-5
years exp.
₹8.2
L/yr - ₹18.5
L/yr
114%
more
than the average Support Engineer Salary in India
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What NielsenIQ employees are saying about work life
based on 918 employees
Flexible timing
Monday to Friday
No travel
Day Shift
NielsenIQ Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
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