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Junior Customer Success Executive
NielsenIQ
posted 9d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities
- Managing a portfolio of NielsenIQ retail FMCG partners in Maghreb countries;
- Become an expert and own the ways of working on the Discover platform to be able to direct clients as needed;
- Analyze and interpret retail audit data with actionable presentations on different FMCG categories to answer clients business issues;
- Ensure a daily interface with clients for data delivery, analysis, and answer their different requests;
- Ensure day-to-day relationship management with internal teams for the completion of projects (panel & ad hoc);
- Communicate clearly, professionally, and in a timely manner with both internal and external stakeholders;
- Maintain client satisfaction with every encounter. Through understanding client queries, managing internal resources, setting client expectations & committing to timelines;
- Use internal tools and data sources.
Qualifications
- At least a bachelors degree, preferably in business, economics, mathematics, statistics, or equivalent
- 1-2 years of work experience preferably within consumer or trade marketing, analytics and insights or market research
- Knowledge of the Consumer-Packaged Goods (CPG) industry
- Excellent analytical skills
- Good communication skills both written and verbal
- Good interpersonal skills
- Adaptable to changes in priority or tasks
- Has interest and knowledge on consumer marketing, statistics, research techniques, and experimental designs
- Proficient in Microsoft Excel & PowerPoint, and learning new software
- An ability to work independently and in a team
- Fluent in spoken and written English and Business French
- Comfortable working in a digital-enabled environment
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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