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Data Support Engineer
NielsenIQ
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Full-time
- Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
- Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
- Collaborate internally and support the technical onboarding of new customers including users set-ups, configurations, etc
- Monitoring validating data automated processes
- Document knowledge and help educate colleagues and teammates on technical cases
- Keep current with product knowledge and latest features and functionality
Qualifications
- Experience providing technical support or being part of implementation team
- Good level of written and spoken English must have!
- Great written and verbal client communication skills
- Strong troubleshooting and problem-solving skills while being highly detail oriented
- Strong customer service orientation
- Strong SQL background- must have!
- Willingness to work outside of business hours from time to time
- Team spirit, self-motivation and a positive attitude
- Bachelors degree in information systems, computer science, industrial engineering or equivalent
- The ability to work with multiple interfaces and tasks in a dynamic environment
- Experience with supporting an analytic product in a SAAS environment
Nice to have:
- Business orientation specifically in Retailer domain
- Knowledge in Linux systems, utilities, and scripting
- Development skills
- Knowledge of ETL processes
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
Employment Type: Full Time, Permanent
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What people at NielsenIQ are saying
What NielsenIQ employees are saying about work life
based on 895 employees
Flexible timing
Monday to Friday
No travel
Day Shift
NielsenIQ Benefits
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