Cloud Transformation Engineer

So, what’s the role all about?

The purpose of this position is to provide customer-focused Application Deployments and upgrades. Looking for Engineer to join our growing Cloud team. This person will be responsible for working with our Devops teams to develop/run automation to deploy and upgrade NICE products.

How will you make an impact?

• Perform operational duties including reviewing deployments to ensure the installation was successful
• Identify and resolve issues not handled by the automation
• Feedback issues with automation back to Devops and then test fixes
• Maintain Deployment documentation, e.g. incident tracking and run books. 
• Perform upgrades and ensure the application is fully functional afterwards
• Work with Devops on any issues with upgrade automation
• As new versions/features are released test new automation and ensure all is working properly
• Work with Appops/Support teams after upgrades to identify if any issues were related to the upgrade process and correct them.
• Work scheduled events that maybe during weekends or during non-prime shift hours

Have you got what it takes?

• 2 to 4 years’ experience in Application /production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment
• Experience with AWS is a bonus.
• Experience with Unix, Linux, Windows, Tomcat, SSH and basic scripting skills
• Experience with SQL Server, Oracle and MySQL
• Experience with and understanding of complex process and data flow
• Ability to effectively and proactively communicate (both written and verbal) to various Product groups and clients on a daily basis.
• Experience with application debugging, performance, scalability
• Familiarity with standard application security compliance best practices
• Knowledge of fault detection and resolution processes
• Experience working  successfully independently and with other team members as well as developers
• Ability to multi-task as required and provide rapid support in production
• Must be able to provide on-call off-hour support and work during non-prime shift hour

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 5754

Reporting into: Director , Cloud Operations Role Type: Individual Contributor